• Bank of Valletta continuously strives to improve its people-related strategies aimed at achieving continuous improvement and the effective management of talent. A fundamental building block of this strategy is effective performance management. In view of her experience in this field, the Bank approached Dr Borg to help facilitate the development of its performance management systems. Working with Dr Borg has been a positive experience - she is professional and a pleasant person to work with.

    Noel Scerri, Executive Head Human Resources Division, Bank of Valletta plc


The Fine Art of People Management Award MQF Level 5

1.0 Overall Course Objectives

Successful managers achieve the right results by gaining the support and confidence of their team and by inspiring each member to develop the confidence to realise their full potential. During this highly participative programme, delegates will discover how to achieve the highest level of performance from their team. They will be presented with the opportunity to plug in their experiential learning from previous experiences, and fully extend their insight into, and understanding of, accomplishments by everyday world leaders, faced with the twists and turns in their personal, business and ‘glocal’ (global/local) environments.

Learning to work beyond our inherent limitations is the key to learning to perform at a consistently high level of success. When leaders work within their limitations they are typically only able to lead to the level of the problem they encountered last. But this fundamental aspect of life is not limited just to those of us in leadership positions; many people learn to limit themselves by the size of the problems they encounter in life. It is also universally true that when leaders perform to the level of their limits, they actually limit the people and organisations they lead!

This programme addresses the important management skills required to successfully create and implement an organisation's or departments strategic plan. Leaders are responsible for understanding the big picture (i.e., the direction their organisation/department is going in) and identifying how their team can make the greatest contribution to achieve their goals. Managing people and getting the best from the team is a thread that weaves throughout this programme. Through case-study scenarios and real-life examples, participants will gain useful insights into aligning people's talents and skills with organisational goals. We will discuss practical ways to reduce performance barriers and encourage accountability amongst all.

In today's workplace, it is not uncommon to have staff from multiple generations, each with their own values, preferred ways of communicating, and approaches to work. In this programme, we will also discuss practical experience dealing with people from different generations.

The ‘Fine Art of People Management’ Award programme is tailored to improve the communication, management skills, decision-making and collaboration between people working together thus achieving better performance in line to targeted objectives. It aims at surfacing effective leadership, having executives:

  • inspire a shared vision;
  • challenge the process;
  • enable others to act;
  • model the way;
  • encourage the heart.

This programme is designed to enhance our executive skills and create an awareness of their impact on our bottom-line. The focus is on ascertaining that participants understand and indentify ways of:

  • Building a ‘leader-rich’ organisation that pivots on high levels of performance;
  • Converting mission and values into directly observable and measurable behaviours to connect the corporate vision with the business;
  • Exploring connections between the leadership, culture development and change capabilities necessary to fulfil an organisation’s remit;
  • Communicating with diplomacy, discretion and influence;
  • Developing the confidence and capability to give good presentations;
  • Encouraging, articulating and compelling new ideas to help employees think and act in new ways.

Participants will reflect on these qualities, get feedback and discuss ways of translating what has been discussed into action

2.0  Course Outline

Module 1: ‘Leadership- Expanding your influence to achieve results’
Module 2: ‘Linking strategy to action- Creating value with the right Values’
Module 3: ‘Managing change- Brand stewardship and empowerment’
Module 4: ‘Mastering Communication- Politics with integrity & managing discipline’
Module 5: ‘Effective presentations- Providers of knowledge & public speaking’
Module 6: ‘Innovation and strategic decision making at its best-where inspiration meets action’

3.0 Learning Outcomes

Module 1 ‘Leadership- Expanding your influence to achieve results’
Learning Outcomes
1. An insight into the importance of enhance Personal Leadership: - Choosing the Right Path: being results-driven, effectively developing flexibility, resilience, time-stress management skills, work-life balance, physical-emotional fitness, professional competency excellence, accountability, sound ethics, requisite professional competencies, personal security-safety-survival readiness, problem solving ability, decisiveness, technical credibility, openness, creativity and career-savvy.

2. An understanding of how to be effective as an Operational Leader: Choosing the Right Practices: developing business acumen, people leadership, business-unit safety-security-survival readiness, competency-capability excellence, human capital management, operational efficiency / effectiveness, customer-focus, conflict management and resolution skills, leveraging diversity, effective technology utilisation, developing others, team building, exceptional customer service and sound financial management.

3: An outline on how to devise a way forward to act as a Strategic Leader: Choosing the Right Outcomes: entrepreneurship, innovation-intrapreneurship, external awareness, optimizing multi-stakeholder value, maximizing shareholder value, cost-leadership, management control, leading change, competency-capabilities actualization, corporate security-safety-survival readiness, strategic thinking, vision, partnering, influencing/negotiating and building coalitions.

Module 2 ‘Linking strategy to action- Creating value with the right Values’

1. ‘Value Efficiency- attracting the right people who carry the organisational values’- identifying and discussing the importance of instilling company values amongst all, focusing on the idea of shared responsibility for leadership and building a ‘leader-rich’ organisation;  outlying the role of the leader in surfacing organisational values;
2.  ‘Value Coaching-coaching people to surface organisational values’ Doing essential things in extraordinary ways, centred on the organisation’s values, customers, people, company personality and work practices;
3. ‘Value Optimisation- fulfilling a vision built on organisational values’- discuss ways of converting mission and values into directly observable and measurable behaviours to connect the corporate vision with the business.
Module 3: ‘Managing change- Brand stewardship and empowerment’
1. To understand what change means in a work environment and why change must be measured;
2. To understand the concepts of change  and its characteristics; including its unique challenges and risks;
3. To examine the impacts of change on individuals, teams and the organisation;
4. To understand the impact of change on individual and team productivity;
5. To learn how different organisation types are affected by change;
6. To learn how to explore team dynamics, the criteria for effective teams and the effect change initiatives can have on productivity;
7. To learn about various models of organisational change and how these can be best applied in various situations.

Module 4: ‘Mastering Communication- Politics with integrity & managing discipline’
1. To understand the importance of Planning and Communicating effectively in order to achieve common goals;
2. To understand the vital role communication plays in achieving organisational success;
3. To understand the importance of having a point of view and being able to share this point of view through effective communication;
4. To understand the importance of communicating well with all the organisation’s customers;
5. To learn how to engage others and enable them to communicate;
6. To learn how to develop confidence in your own ability and interpersonal style;
7. To learn how to communicate with a difference and achieve a productive learning conversation;
8. The importance of understanding individual’s roles before communicating with them;
9. To understand how to negotiate and communicate effectively with peers and colleagues both men and women;
10. To learn a set of skills, tools and techniques to become a better communicator, including active listening, body language, questioning and rapport;
11. To learn how to interpret non verbal communication accurately;
12. To learn how to manage disagreement/conflicts constructively and to raise issues and concerns with confidence and purpose.

Module 5: ‘Effective presentations- Providers of knowledge & public speaking’
1. To learn the different forms of public speaking techniques and situations in which these techniques are best executed;
2. To identify ways of overcoming fear of public speaking and gain self confidence;
3. To establish means whereby the learners are able to lose the stress and therefore be able to produce an effective presentation;
4. To learn how to organise ones self in order to give a good first impression;
5. To learn how to structure a speech in an effective manner;
6. To establish techniques on how to adapt to different audiences and identify ways of enhancing audience participation.

Module 6: ‘Innovation and strategic decision making at its best-where inspiration meets action’
1. To learn the importance of applying creativity and innovation within an organisation’s business strategy;
2. To learn about the development of a creativity and innovation culture;
3. To learn how to assess different ways of enticing innovation;
4. To identify specific problems and opportunities at work and come up with creative solutions and come up with creative solutions and action plans to improve the individuals work and the organisation’s performance;

5. To take on a holistic approach to problem solving from a strategic perspective;
6. To learn ways of dissolving away the recurring problems that continually challenge organisations;
7. To learn how to generate fast results with efficient and confident decision making;
8. To inspire entire teams to explore new ideas and develop opportunities;
9. To learn how to achieve clarity to deal with core issues effectively and take decisive and timely action;
10. To recognise the diversity of team members and integrate everyone’s perspective into the solution.

4.0 Assessment Methodology

Continuous assessment will be undertaken via a combination of teaching and learning approaches including:
1. VIVAs
2. Case Studies
3. Project Work
4. Presentations
5. Essays

5.0 Hours of Total Learning

Contact hours: 48
Self-study hours: 78
Assessment hours: 24

6.0 Total Number of ECVET/ECTS

Completion of this programme will award participants six ECTS credits. European Credit Transfer and Accumulation System (ECTS) is a standard for comparing the study attainment and performance of students of higher education across the European Union.

7.0 Level of Qualification

MQF (Malta Qualification Framework) level 5 Award

8.0 Duration

This programme will be delivered in-house or on a part-time basis and will be spread in line to organisational exigencies of each company.